Newsletter Archive

Fall Into Good Leadership Habits!

Fall Into Good Leadership Habits!

In this issue of the RPC Company Newsletter, we discuss how do you know if you are undervalued at your job, tips for falling into good leadership habits, the valuable skills you will learn working in a call center, and how you can help employees going through a hard time.
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, We're growing!

, We're growing!

In this issue of the RPC Company Newsletter, we discuss our acquisition of a healthcare staffing firm, how to keep your top employees, which are the right questions to ask during a job interview, and how to improve your job search efforts.
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, want to get better at multitasking? Try this!

, want to get better at multitasking? Try this!

In this issue of the RPC Company Newsletter, we discuss the common traits multitaskers share, how to manage a negative employee, the signs of micromanaging, and how to choose the right job out of multiple offers.
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The One Surprising Way to Reduce Employee Attrition

The One Surprising Way to Reduce Employee Attrition

In this issue of the RPC Company Newsletter, we discuss the surprising way to reduce employee attrition, why you should hire U.S. veterans for your healthcare roles, what hiring managers are looking for, and how to choose the right references during your job search.
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, how will you keep employees focused over the summer?

, how will you keep employees focused over the summer?

In this issue of the RPC Company Newsletter, we discuss keeping workers focused during the summer, why its important to check patients' health care benefits, how to become a better warehouse manager, and how to enter the manufacturing industry without experience.
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The Call Center Edition!

The Call Center Edition!

In this issue of the RPC Company Newsletter, we discuss the use of call center scripts, how to slow down to make a call more effective, how to avoid hiring candidates who really have phone phobia, and how to sound more confident while you're on the phone.
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, How Would Your Customers Rate Your Communication?

, How Would Your Customers Rate Your Communication?

In this issue of the RPC Company Newsletter, we discuss how to improve communication with your customers, how to make sure your employees enjoy their jobs, how and why you should set SMART goals, and what you should do if you're not fitting in at work.
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RPC Wins Best of Staffing for Third Year in a Row!

RPC Wins Best of Staffing for Third Year in a Row!

In this issue of the RPC Company Newsletter, we celebrate as RPC Company won ClearlyRated's Best of Staffing Client Award for the 3rd year in a row! We also discuss why a strong workplace culture is more important than ever, the five employment trends you can expect to see this year, and how to stop making bad job search habits and find a new job today!
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, how often do you think of good ideas?

, how often do you think of good ideas?

In this issue of the RPC Company Newsletter, we discuss ways to create great ideas, interview questions to ask candidates, how a personal brand will help your career, and how to feel more confident during a job interview.
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, why is friendly competition good for business?

, why is friendly competition good for business?

In this issue of the RPC Company Newsletter, we discuss how competition can improve productivity, the right ways to sound more pleasant on the phone, and how to be more confident in a job interview.
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Open for the latest news from RPC Company!

Open for the latest news from RPC Company!

In this issue of the RPC Company Newsletter, we discuss why customer services is the perfect career for people who love helping others, how to choose between two perfect candidates, and we showcase our most-talented candidates who are ready to get to work today!
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, what's the real cause of bad customer service?

, what's the real cause of bad customer service?

In this issue of the RPC Company Newsletter, we discuss the real cause of a poor customer service experience, discuss how having bad credit can affect your job search.
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Do you want to reduce your call center's average handling time, ?

Do you want to reduce your call center's average handling time, ?

In this issue of the RPC Company Newsletter, we discuss what you need to do to reduce the average handle time in your call center, how to find a job on a new career path, and we showcase our most-talented candidates!
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, are you hiring for potential?

, are you hiring for potential?

In this issue of the RPC Company Newsletter, we discuss how to look at a candidates potential as part of your hiring strategy, how to improve first-call resolution stats, and which five people to avoid when choosing your references.
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What kinds of interview questions reveal a strong work ethic?

What kinds of interview questions reveal a strong work ethic?

In this issue of the RPC Company Newsletter, we discuss interview questions that identify work ethic, ways to keep your call center staff motivated, and super star candidates that will add immediate value to your company.
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, What’s Next for Staffing Agencies in 2018?

, What’s Next for Staffing Agencies in 2018?

In this issue of the RPC Company Newsletter, we discuss the future of staffing in 2018, the necessary skills you must have to apply for a position in a call center, and we showcase our most-talented candidates!
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, Here's How to Survive When Your Customers are on Vacation … Or Just in Vacation Mode

, Here's How to Survive When Your Customers are on Vacation … Or Just in Vacation Mode

In this issue of the RPC Company Newsletter, we discuss how to handle customers who have checked out, how to prepare to give performance reviews to your employees, and we provide job seekers with tips on how to update their resumes!
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, What Does Low Unemployment Mean for Your Business?

, What Does Low Unemployment Mean for Your Business?

In this issue of the RPC Company Newsletter, we discuss how to make your company more attractive to candidates in a time of low unemployment, how to close your interview to set you apart from your competition, and we showcase our most-talented candidates in the Dallas area.
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Don't be scared! Here's how to pull your call center reps out of an unproductive slump!

Don't be scared! Here's how to pull your call center reps out of an unproductive slump!

In this issue of the RPC Company Newsletter, we discuss how to refocus your call center reps when they start to become unproductive, how to hire the best bilingual call center rep, and we showcase our very talented Military Veterans who are ready to get to work for the right employer!
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What's the True Cost of a Bad Employee?

What's the True Cost of a Bad Employee?

In this issue of the RPC Company Newsletter, we discuss how much a bad worker is costing you, we explain how to make your call center more efficient, and we show off our most talented candidates!
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Turn That Dream Promotion Into a Reality!

Turn That Dream Promotion Into a Reality!

In this issue of the RPC Company Newsletter, we discuss how to earn a promotion today, call center metrics to keep your team on track, and how to take care of your voice when you’re a call center agent.
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More Advice on How to Retain Your Top Talent in the Competitive Call Center Industry

More Advice on How to Retain Your Top Talent in the Competitive Call Center Industry

In this issue of the RPC Company Newsletter, we provide eleven ways to retain top call center agents, all the most-current information surrounding the Telephone Consumer Protection Act, and show off our most-talented candidates!
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RPC Company puts veterans to work!

RPC Company puts veterans to work!

In this issue of the RPC Company Newsletter, we provide four ways to encourage better teamwork, explain why getting fired isn't the end of the world, and show off our most-talented candidates!
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Leadership Mistakes and Life Lessons

Leadership Mistakes and Life Lessons

In this issue of the RPC Company Newsletter, we explain communication mistakes that are easy for leaders to make and we discuss life lessons that can only be learned by working at a call center. Attention job seekers! We have immediate openings at Expedia in Springfield, MO!
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Four Ways to Use Employee Feedback to Recruit Great Talent!

Four Ways to Use Employee Feedback to Recruit Great Talent!

In this issue of the RPC Company Newsletter, we introduce you to a very talented candidate, discuss how to use employee feedback to recruit candidates, and look at ways to make your time more productive while you're unemployed.
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Meet Our Most Talented People!

Meet Our Most Talented People!

In this issue of the RPC Company Newsletter, we introduce you to a very talented candidate, explain how to write better job descriptions to attract better talent, and identify whether you need a new job or a brand new career.
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Follow These Tips to Immprove Your Managerial Skills!

Follow These Tips to Immprove Your Managerial Skills!

In this issue of the RPC Company Newsletter, we provide ways to elevate your managerial skills, we discuss how to turn disengaged employees into engaged workers, and we provide advice to job seekers on the questions they need to ask to show they're serious about the job.
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New Year, New Skills: How to Master the Art of Small Talk to Make More Allies

New Year, New Skills: How to Master the Art of Small Talk to Make More Allies

In this issue of the RPC Company Newsletter, we explain how to get better at small talk to make more allies in your workplace, we provide tips on how to get employees to be more engaged, and we discuss fresh ways to find a new job in 2017.
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Make it Your New Year's Resolution to Fix Bad Hires!

Make it Your New Year's Resolution to Fix Bad Hires!

In this issue of the RPC Company Newsletter, we provide advice on how to fix a bad hire, we discuss ways to reduce jealousy on your team, and we teach you how to be a more compassionate leader in the new year.
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Open to Learn How to Manage the Risks of Hiring Temporary Workers

Open to Learn How to Manage the Risks of Hiring Temporary Workers

In this issue of the RPC Company Newsletter, we explain how to manage risk when hiring contingent workers, how to earn respect at work, and why networking is so important in today's job search.
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How Thinking Like Management Can Elevate Your Career at Any Level!

How Thinking Like Management Can Elevate Your Career at Any Level!

In this issue of the RPC Company Newsletter, we explain how to better your career by thinking like management, how to keep your most talented employees, and how to make your customer service more personal.
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How Can You Keep Your Customers Happy by Using Social Media?

How Can You Keep Your Customers Happy by Using Social Media?

In this issue of the RPC Company Newsletter, we provide tips on how to use social media to keep customers happy, how to make customer service more personal, and how to get a job in customer service if you lack experience.
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Ready for a Major Career Change?

Ready for a Major Career Change?

In this issue of the RPC Company Newsletter, we provide important things to consider when changing careers, common email mistakes that can make you look unprofessional, and the reasons why you should hire new graduates.
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Interview Tips from the Experts!

Interview Tips from the Experts!

In this issue of the RPC Company Newsletter, we provide tips to prepare for your interview and learn from it if you don't get the job. We also looks at what qualities make a great call center manager.
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You Can't Afford to Lose Top Call Center Agents! Here's How to Keep Them...

You Can't Afford to Lose Top Call Center Agents! Here's How to Keep Them...

In this issue of the RPC Company Newsletter, we provide tips to retain your top call center agents, we explain why customer service representatives must have one essential skill, and we discuss how to avoid being duped in an interview by a really great interviewee who will make a bad hire.
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 Five ways to successfully recruit passive job seekers

Five ways to successfully recruit passive job seekers

In this issue of the RPC Company Newsletter, we provide tips to recruit passive job search candidates, look at ways to be liked in the workplace, and how to avoid making a bad impression in an interview that could cost you the job.
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What

What "Excellent" Customer Service Means to Millennials and How this Affects Your Business

In this issue of the RPC Company Newsletter, we discuss what standards millennials have placed on customer service, give advice on how to empower your team to improve your business, and we provide tips to proactively prevent getting frustrated at work.
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Is your boss killing you?

Is your boss killing you?

In this issue of the RPC Company Newsletter, we give clues to find out if you're working for a toxic boss, we'll explain how to better your chances at finding the job you want, and we explain how management can unite multigenerational teams.
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Give yourself the gift of a new job in the new year!

Give yourself the gift of a new job in the new year!

In this issue of the RPC Company Newsletter, we'll help you find a new job in the new year, we give advice for preparing your annual year-end performance reviews, and we'll show you how to make team meetings more effective for a productive 2016.
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Welcome to the New RPC Company Newsletter!

Welcome to the New RPC Company Newsletter!

In this issue of the RPC Company Newsletter, we provide ways to say 'Thank You' to employees, explain skills that CSR candidates can't be taught, and show you how to be the candidate everyone wants to hire!
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Ten Things Only Call Center Employees Will Understand!

Ten Things Only Call Center Employees Will Understand!

In this issue of the RPC Company newsletter, we give tips on how to manage millennials, ways to reduce turnover, and things that only a fellow call center employee will understand.
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Attract Talented Candidates with Your Positive Work Environment!

Attract Talented Candidates with Your Positive Work Environment!

In this issue of the RPC Company newsletter, we give tips on how to attract better candidates, how to improve your phone skills, and how to find the team-building activities your employees actually want to do!
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How will the start of the school year affect your employees with children?

How will the start of the school year affect your employees with children?

In this issue of the RPC Company newsletter, we give tips on how to provide a more flexible workplace at the beginning of the school year for employees with children, ways to ensure the candidate you want accepts your job offer, and how to protect your customer service reps from angry customers.
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Why Your Workforce Should be Competitive

Why Your Workforce Should be Competitive

In this issue of the RPC Company newsletter, we share why its beneficial to have healthy competition at work, what not to ask a candidate during an interview, and how to promote the client control system to work more productively.
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How to tell a candidate they didn't get the job

How to tell a candidate they didn't get the job

In this issue:

What to Tell Candidates Who Aren't Hired to Your Call Center

How to Handle a Stressful Employee in a Call Center Environment

How to Tell When Your Job Isn't a Good Fit
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Vote for Your Favorite Staffing Agency

Vote for Your Favorite Staffing Agency

In this issue:

Vote for Your Favorite Staffing Agency

Employee Slacking? Don’t Get Mad — Do This!

5 Everyday Lessons for Call Center Managers
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5 Ways to Feel Happier in Your Customer Service Role

5 Ways to Feel Happier in Your Customer Service Role

In this issue:

Want Top Call Center Talent? You Need to Be Competitive with Compensation

Is Your Workforce Overwhelmed? Here’s How to be a Great Leader to Them!

5 Ways to Feel Happier in Your Customer Service Role
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Setting Employee Goals: 4 Tips for a Good Performance Evaluation

Setting Employee Goals: 4 Tips for a Good Performance Evaluation

In this issue:

Setting Employee Goals: 4 Tips for a Good Performance Evaluation

Are You Ready for Management? Here’s How to Prove It

5 Ways to Deal with Poor Attitudes in the Workplace
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Why Structured Training Is Vital for Call Center Success

Why Structured Training Is Vital for Call Center Success

In this issue: Consistency Is Key: Why Structured Training Is Vital for Call Center Success

Call Center Etiquette: 5 Tips for Handling Calls Like a Professional

Planning for Busy Season: How to Make Sure You’re Not Shorthanded
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Management Strategies for 2015

Management Strategies for 2015

In this issue:

5 Tips on Managing Stress in a Busy Work Environment

Reduce Employee Turnover by Creating a Better Company Culture

Personality or Skills: What Are You Hiring For?

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How Goal Setting Can Make or Break Your Efforts

How Goal Setting Can Make or Break Your Efforts

In this issue:

5 Tips on Turning Regular Employees into Great Leaders

Quality Control: How Goal Setting Can Make or Break Your Efforts

Struggling to Land a Job? Update That LinkedIn Profile!

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Why high morale makes everything better

Why high morale makes everything better

In this issue:

5 Traits to Look for in a Good Multitasker

Call Center Jet Fuel: Why High Morale Makes Everything Better

How to Bounce Back after Getting Rejected from a Job
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Is your company attracting the right candidates?

Is your company attracting the right candidates?

In this issue:

Does Your Company Culture Attract the Best Candidates?

Why Too Excited Isn’t Always a Good Thing

5 Signs Your Employees Need a Break
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Win the battle against call center demotivation

Win the battle against call center demotivation

In this issue:

Battling Call Center Demotivation

Reducing After-Call Work Time

15 Tips to Eliminate Workplace Stress
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Efficient Call Centers (in Five Easy Steps!)

Efficient Call Centers (in Five Easy Steps!)

In this issue:

3 Tips for Motivating Your Employees

5 Steps to a More Efficient Call Center

Employee Incentives Don't Have to Cost You Big!
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Tips for Your Call Center

Tips for Your Call Center

Tips for Your Call Center
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How is Your Work/Life Balance?

How is Your Work/Life Balance?

RPC shares advice on how to maintain your work/life balance.
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Your Team Wants Help - Here's How to Empower Them

Your Team Wants Help - Here's How to Empower Them

In this issues of the RPC newsletter, we share a great article on how to determine when your team needs help and how you can empower them.
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How to End an Effective Meeting

How to End an Effective Meeting

DFW's Source for Employment News Presented by Resource Personnel Consultants - October 2013
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Non-Traditional Perks

Non-Traditional Perks

DFW's Source for Employment News Presented by Resource Personnel Consultants - September 2013
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Building Your Network: Simple but Powerful Tips

Building Your Network: Simple but Powerful Tips

DFW's Source for Employment News Presented by Resource Personnel Consultants - August 2013
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How to Pay Temp and Contract Workers

How to Pay Temp and Contract Workers

DFW's Source for Employment News Presented by Resource Personnel Consultants - July 2013
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Update: Keeping Your Employees Engaged and Committed

Update: Keeping Your Employees Engaged and Committed

DFW's Source for Employment News Presented by Resource Personnel Consultants - June 2013New Deliverable
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How to Increase Your Likability in the Workplace

How to Increase Your Likability in the Workplace

RPC - Resource Personnel Consultants - DFW's Source for Employment News
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Why Do Millenial Workers Prefer Small Companies?

Why Do Millenial Workers Prefer Small Companies?

DFW's Source for Employment News Presented by Resource Personnel Consultants - April 2013
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Can You Translate Humans into Meaningful Metrics?

Can You Translate Humans into Meaningful Metrics?

DFW's Source for Employment News Presented by Resource Personnel Consultants - March 2013
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Are You Committing Accidental Resume Fraud?

Are You Committing Accidental Resume Fraud?

DFW's Source for Employment News Presented by Resource Personnel Consultants - February 2013
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Your Way to Stand Out From the Crowd

Your Way to Stand Out From the Crowd

DFW's Source for Employment News Presented by Resource Personnel Consultants - January 2013
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New Year's Resolutions

New Year's Resolutions

DFW's Source for Employment News Presented by Resource Personnel Consultants - December 2012
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Stop Losing Your Best Candidates to Other Offers

Stop Losing Your Best Candidates to Other Offers

DFW's Source for Employment News Presented by Resource Personnel Consultants - November 2012
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The Key to Workplace Productivity is... Praise?

The Key to Workplace Productivity is... Praise?

DFW's Source for Employment News Presented by Resource Personnel Consultants - October 2012
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Can a War for Talent Mindset Hurt Your Business?

Can a War for Talent Mindset Hurt Your Business?

DFW's Source for Employment News Presented by Resource Personnel Consultants - September 2012
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Things You Need to Know About Cutting Costs

Things You Need to Know About Cutting Costs

DFW's Source for Employment News Presented by Resource Personnel Consultants - August 2012
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Surprising Reasons You're Not Getting the Candidates You Need

Surprising Reasons You're Not Getting the Candidates You Need

DFW's Source for Employment News Presented by Resource Personnel Consultants - July 2012
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The Secret Fears of Every Hiring Manager

The Secret Fears of Every Hiring Manager

DFW's Source for Employment News Presented by Resource Personnel Consultants - June 2012
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Employment Tips and Trends

Employment Tips and Trends

DFW's Source for Employment News Presented by Resource Personnel Consultants - May 2012
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Long Term Strategies that Make Sense

Long Term Strategies that Make Sense

DFW's Source for Employment News Presented by Resource Personnel Consultants - April 2012
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Get Your Money's Worth

Get Your Money's Worth

RPC's March 2012 Edition - DFW's Source for Employment News
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Keep the Good Ones!

Keep the Good Ones!

RPC Company's January Newsletter
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DFW's Source for Employment News

DFW's Source for Employment News

in this issue

- Are Phone Interviews the Best Option?

- The Right Resume Format for Administrative Positions

- Using LinkedIn to Get More Exposure for Your Job Posting

- Why Do Employers Reject Seemingly Qualified Candidates?
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